Best Credit Card Concierge Services
Have you ever watched one of the game shows where contestants have the "lifeline" option to call someone for help when they can't find the answer? Everyone would like to have that option sometimes, but the right credit card will actually offer a similar service. Many credit cards come with a concierge services that can offer you a range of valuable services.
How Credit Card Concierge Services Work
Many credit card issuers include a telephone concierge service as a cardholder benefit. When you call these services, representatives are available to provide you with an incredible variety of information and perform several useful tasks. Common requests include making travel arrangements, securing dining reservations, and purchasing tickets for entertainment and sporting events. A concierge services can also help you purchase flowers and other gifts as well as arrange delivery.
Which cards come with a concierge service?
These concierge services are offered by the credit card payment network (like Visa or Mastercard) and are typically offered with premium reward cards. An exception is American Express, which is both a credit card issuer and a payment network and offers its own concierge services for some of its cards.
When You Want to Use a Concierge Service
In the past, a concierge service would have been an extremely valuable tool in the absence of ubiquitous Internet access and smart phone coverage. However, there are still some times when it can make sense to utilize a concierge service rather than try to find information yourself online.
First, you might find your mobile phone's data connection to be slow or unreliable, especially in foreign countries or rural areas of the United States. In addition, a representative at a concierge service might be able to make your arrangements more quickly and easily than you could do so yourself. Finally, there are many credit card users who aren't frequent travelers, concert goers, or consumers of other services. These cardholders can benefit from an experienced concierge assisting them and offering recommendations, rather than taking the time to sort through unfamiliar web sites.
The Best Credit Card Concierge Services
Visa Signature and Visa Infinite
This service is available with all credit cards that are part of the Visa Signature and Visa Infinite programs, including the Capital One® Venture® Rewards, Chase Sapphire Preferred® and Sapphire Reserve cards, and the Citi® Hilton Honors™ Visa Signature® card. In addition to helping you with travel reservations, gift purchases, and event tickets, the Visa Signature Concierge can help you book a room with the Visa Signature Hotel Collection, which offers guests discounts and benefits such as late check-outs, complimentary breakfast, and credits towards food and beverage purchases. If you are a Visa Signature cardholder, you can access this service by calling 1-800-953-7392.
World and World Elite Mastercard
Credit cards that participate in these two programs come with access to Mastercard's concierge service. These cards include the Barclaycard Arrival® Plus World Elite Mastercard®, the MLB BankAmericard from Bank of America, and the Citi Prestige® Card. This concierge service is available 24 hours a day and can assist you with a wide range of personal and business services. It can also help you to book travel through the Mastercard luxury hotels & resorts portfolio which offers complimentary benefits and special amenities to cardholders who book their reservation through this program. World and World Elite Mastercard users can access these services by calling the number on the back of their card.
American Express Platinum Card Concierge
American Express Business and Personal Platinum cardholders receive access to the American Express Platinum Card Concierge, which can offer services such as dining recommendations and event ticketing while helping you to utilize the unique travel benefits of this card. In addition, this concierge service can help you redeem your Membership Rewards points. To utilize this service, call 800-525-3355 and select option 2.
Editorial Note: The information related to Chase Sapphire Reserve® has been collected by Credit Cards House and has not been reviewed or provided by the issuer of this card.
First published , last updated
Editorial Note: Any opinions, analyses, reviews or recommendations expressed in this article are those of the author's alone, and have not been reviewed, approved or otherwise endorsed by any card issuer.