Bank of America Scales Generative AI: Enhancing the ‘High-Touch’ Human Experience

By PYMNTS | July 21, 2026 In an era where the digital transformation of banking is no longer a competitive advantage but a baseline requirement, Bank of America (BofA) has taken a significant leap forward in bridging the gap between automated efficiency and human-centric service. On Tuesday, July 21, 2026, the financial institution announced a…

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Citizens Financial Group Redefines Retail Strategy: The Pivot from Supermarket Kiosks to High-Touch Wealth Centers

Citizens Financial Group has officially signaled a transformative shift in its retail banking strategy, moving away from the high-volume, low-friction environment of grocery store branches toward a more sophisticated, advisory-focused model. In its second-quarter earnings presentation released on Thursday, the Providence, Rhode Island-based lender announced plans to shutter between 100 and 120 of its supermarket-based…

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