Bank of America Scales Generative AI: Enhancing the ‘High-Touch’ Human Experience
By PYMNTS | July 21, 2026 In an era where the digital transformation of banking is no longer a competitive advantage but a baseline requirement, Bank of America (BofA) has taken a significant leap forward in bridging the gap between automated efficiency and human-centric service. On Tuesday, July 21, 2026, the financial institution announced a…
