The Digital Banking Revolution: Bank of America’s Erica Surpasses 24 Million Active Users as AI Integration Deepens
NEW YORK — In a definitive sign that artificial intelligence has moved from a novelty to a necessity in the financial services sector, Bank of America (BofA) has reported a massive surge in the adoption of its virtual assistant, Erica. According to the bank’s second-quarter 2026 earnings report, active users of the AI-driven chatbot grew…
